Return Policy

 

All sales are FINAL. Due to the nature of hair extensions we do not offer returns or exchanges for bundles, closures, frontals and custom units. Hair extensions cannot be resold for health and sanitary reasons after being handled or worn. We take pride in the quality of our products and work diligently to ensure all our products exceed expectation. BY PLACING AN ORDER WITH US YOU ARE AGREEING TO THESE TERMS.

Shipping Policy

 

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number. 

 

We have a standard 5 - 10 day processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Orders are processed on business days (Monday-Friday) excluding holidays. Standard shipping can take 1-3 business days. 

 

All orders placed after 6pm EST will be processed starting the next business day. 

​

NOTE: OHEMAA LUXE IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. PLEASE ENSURE ALL DETAILS ARE CORRECT AT CHECKOUT. 

 

Hair Care

Our hair is 100% virgin human hair and should be treated just as your natural hair to ensure health and longevity. 

Washing

  • Wash your wig after at least 10 wears with sulfate free shampoo 

  • ​We recommend co-washing your bundles before an install

  •  Use conditioner and comb the hair, starting from the ends and working your way up

  • Rinse out conditioner and let hair air dry 

  • DO NOT massage products (heavy oils) into hair.

Daily Care

  • Style using alcohol-free products

  • (recommended for curly textures) Mix conditioner (mixed chicks, noodle head or garnier) in a spray bottle with water to spray on hair to help with detangling and to define curls. 

  • Denman brushes are best for detangling and defining curls

Night Care

  • Sleep with satin or silk pillowcase/bonnet

  • We recommend you don't sleep with your wig on.