All sales are FINAL. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges for our hair. We take pride in the quality of our products and work diligently to ensure all our products exceed expectation.
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number.
We have a standard 5 - 10 day processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Orders are processed on business days (Monday-Friday) excluding holidays.
All orders placed after 6pm EST will be processed starting the next business day.
NOTE: Ohemaa Luxe is not responsible for any lost or stolen packages. Please ensure all details are correct at checkout.
Our hair is 100% virgin human hair and should be treated just as your natural hair to ensure health and longevity.